FAQ

Submitting a Helpdesk Ticket
To create a ticket for Facilities Management IT, you can open the desktop shortcut named "FM Help Desk". This icon will open the User Portal...
Wed, 13 Sep, 2023 at 8:29 AM
Connecting to Campus Wi-Fi
Note: CSU offers both private and public wi-fi networks on campus. In July 2022, the old private ("csu-eid") and public ("csu-guest") ne...
Thu, 2 May, 2024 at 10:23 AM
Which Login Do I Use?
This article will serve as a quick reference guide to which login credentials are necessary for various software/programs necessary for day-to-day work. ...
Thu, 2 May, 2024 at 8:15 AM
Resetting your NetID Password
If you have forgotten your NetID password, you can reset it easily on the NetID website.  Visit https://netid.colostate.edu/ or Google "CSU netID&q...
Thu, 21 Nov, 2024 at 11:11 AM
How do I add a printer?
Locate and double click the Add a Printer icon on your desktop: It should open a window similar to this: Locate the name of the printer you ...
Wed, 13 Sep, 2023 at 9:25 AM
How do I print in color?
By default, Facilities printers will print in grayscale/black and white. If you have something you need to print in color, and the printer you'd like to...
Thu, 13 Apr, 2023 at 3:03 PM
How to Install Software from Software Center
All Facilities Management computers have access to approved software via Software Center. Any user can install these programs, no admin rights required. ...
Wed, 2 Mar, 2022 at 1:35 PM
How to Set a Default Browser/App (Windows 11)
If you would like to set a default application for your internet browser, PDF files or another type of file, you can do so easily through Windows. Setti...
Mon, 6 May, 2024 at 11:05 AM
How do I use a temporary password?
In the event you need admin rights for your machine, you can submit a request via helpdesk ticket on this website. If your request is approved, you will be ...
Wed, 14 Sep, 2022 at 2:08 PM
Installing & Using GlobalProtect VPN Client
TABLE OF CONTENTS Installing GlobalProtect VPN Client Opening Software Center Install GlobalProtect Uninstalling Pulse VPN Client Using GlobalProtec...
Wed, 14 Sep, 2022 at 8:26 AM