FAQ

Submitting a Helpdesk Ticket
To create a ticket for Facilities Management IT, you can open the desktop shortcut named "FM Help Desk". This icon will open the User Portal...
Wed, 13 Sep, 2023 at 9:29 AM
How do I add a printer?
Locate and double click the Add a Printer icon on your desktop: It should open a window similar to this: Locate the name of the printer you ...
Wed, 13 Sep, 2023 at 10:25 AM
Connecting to Campus Wi-Fi
Note: CSU offers both private and public wi-fi networks on campus. In July 2022, the old private ("csu-eid") and public ("csu-guest") ne...
Mon, 15 Aug, 2022 at 5:26 PM
How do I print in color?
By default, Facilities printers will print in grayscale/black and white. If you have something you need to print in color, and the printer you'd like to...
Thu, 13 Apr, 2023 at 4:03 PM
Resetting your NetID Password
If you have forgotten your NetID password, you can reset it easily on the NetID website.  Visit https://eid.colostate.edu/csusystem/ or Google "CSU...
Fri, 22 Sep, 2023 at 10:54 AM
How do I use a temporary password?
In the event you need admin rights for your machine, you can submit a request via helpdesk ticket on this website. If your request is approved, you will be ...
Wed, 14 Sep, 2022 at 3:08 PM